Title: Waiter
Rating: Crew
Department: Restaurant Department
Reports to: Maitre d´hotel, Restaurant Manager, Assistant Restaurant Manager
Cabin: Shared


  • Should have experience on ships or at least in hotel in same position
  • Must have a good command of the English language and be able to communicate in German
  • Must be clean, smart and well presentable


  • Be friendly to passengers and crew as well as focused on your work, this will result in good
  • teamwork with best achievements in guest satisfaction.
  • Is responsible to serve food and beverages to the passengers in a friendly and courteous manner in all the restaurants and/or bars.
  • To provide efficient, expedient and courteous service to the passengers leading to total passengers and company satisfaction.
  • Is responsible for the cleanliness, maintenance and upkeep of all equipment, furniture, stations and Ship’s property that he/she is working with.
  • To check all glasses, cutlery, crockery and other items needed before putting them in use.
  • To be responsibly minded for the breakage and loss of such items.
  • To lay up tables, side stations, side tables, buffets and displays; following the instructions of his/her superiors and according to company standards. To clean all table tops before laying table cloths, to clean all seating furniture if needed or when an emergency arises.
  • To ensures that all items required for the set-up of each table are clean, unspotted and in place.
  • To respect his/her Superiors, address him/her with the due titles, accept requests without questioning, co-operate unselfishly, and be a good team worker.
  • To be courteous, warm, smiling while dealing with passengers. Be efficient, fast and serve with confidence and flair.
  • Be familiar with all menu items, their preparation and service procedure.
  • To make sure that all food dishes and beverages are according to menu and list specifications, properly presented, of the correct hot/cold/iced temperature before being served.
  • To carry out all side jobs as assigned to all Waiters on a fair rota basis.
  • To listen to guest complaints. Rectify wrong doings and any passenger demands. Inform the Assistant Restaurant Manager and/or the Restaurant Manager of all complaints.
  • To follow out Food & Beverage hygiene Ship’s regulations, according to vessel sanitation standard.
  • To perform all duties assigned to efficiently, technically correct, follow the company policies, Ship’s rules and regulation, requests of Superiors, adhere to procedures of the training manual and achieve a high standard leading to total passenger and Company satisfaction
  • To be aware and follow security/fire/safety procedures according to the Ship’s rules and regulations.
  • To attend departmental meeting and training when requested.
  • To always be clean and properly dressed while on duty.
  • To have at all times short and clean fingernails.
  • To have trimmed and clean haircut for men and moderate coiffure for women.
  • Be aware of personal hygiene at all times.
  • No piercing other than regular female stud earrings to be visible whilst on duty.
  • No tattoos to be visible whilst on duty.
  • To perform all duties other than above requested by the Restaurant Manager and Hotel Manager.
  • To assist with loading of provisions and/or luggage as directed.


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