Receptionist

Title: receptionist
Rating: crew
Department: hotel
Reports to: assistant hotel manager/ hotel manager
Cabin: shared
Uiform male: black trousers, black closed-toe shoes, black socks, black belt
Uniform female: black skirt, black closed-toe shoes, natural tights, black belt

 

EXPERIENCE/ SKILLS/ CHARACTER

  • Must have basic knowledge of all hotel departments;
  • Must have refined skills in public relations which demands an excellent command of English and/or German language;
  • Must have at least four (4) years experience in hotel industry; management and administration background necessary;
  • Must have typing skills;
  • Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
  • Must have basic knowledgeable of HACCP standards;
  • Ability to communicate with all levels of personnel and passengers;
  • Must be a self-starter and reliable person;
  • Must be able to work flexible time schedule and to the Company’s standards.

 

DUTIES AND RESPONSIBILITIES

  • Be friendly to passengers and crew as well as focused on job tasks;
  • Be able to handle administration tasks, such as passengers’ check-in procedure at embarking and check-out as disembarking;
  • Responsible for all passengers’ enquiries, requests and complaints;
  • Assist passengers with money exchange procedure;
  • Responsible for the Reception log book (crew book);
  • Responsible for any maintenance and/or repair requests;
  • Responsible for preparing the passengers’ financial statements when requested and when necessary;
  • Responsible for collecting, checking and handing out passengers’ travel documents;
  • Close accounts/ balance cash flow on disembarkation;
  • Always act in the best interest of the Company with regard to minimising costs;
  • Ensure all machines and equipment are in good condition;
  • Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards and regulations;
  • Follow the uniform dress code at all times whilst on duty and act in a responsible and professional manner.

 

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