Receptionist

Title: Receptionist

Rank: Staff

Department: Hotel Management

Main function:

  • To deal with all passengers requests
  • To assist the pursers office back of the house
  • To handle all money exchange for the passengers
  • To handle all passenger complains and requests
  • To assist with check –in and out procedures

Reports to: Front Desk Manager, Hotel Manager

Cabin: Shared

1. PROFILE

  • Must have refined skills in public relations, which demands a very good command of the English and German language.
  • At least four years’ experience in the hotel industry in both practical and management and administration positions.
  • Must have Typing skills, Computer knowledge of Windows XP, Word, Excel, MS Outlook. Additional: Fidelio Cruise (or similar Ship Management System) Experience of Desk top publishing would be a plus.
  • Must have the ability to communicate with all levels of personnel and passengers.
  • Must have reasonable experience of administration work.
  • Should be a self-starter, reliable, able to work unsupervised, work to tight deadlines and above all to show flexibility to work in each department.

2. AREAS OF RESPONSIBILITY

  • Reception
  • Front Desk Office

3. POSITIONS DEMANDING CLOSE LIAISON

  • Front Desk Manager – All administrational matters regarding passengers
  • Hotel Manager – All hotel administrational matters and secretarial work

4. SPECIFIC DUTIES AND ACTIVITIES

  • Be friendly to passengers and crew as well as focused on your work, this will result in good teamwork with best achievements in guest satisfaction.
  • Checking in and out of passengers.
  • Responsible for all inquiries of passengers.
  • Information Centre for telephone inquiries.
  • Dealing with the money exchange office.
  • Assistance in the terminal if required on embarkation.
  • Collect passports on embarkation.
  • Authorize and register credit cards on embarkation.
  • General help and guide to passengers on embarkation.
  • AVO / Repair / Maintenance requests.
  • Reception Log Book.
  • Typing of meeting minutes if required.
  • Printing and preparation of passenger financial statements.
  • Collection / Handout of passports.
  • Checking out of passengers on disembarkation.
  • Taking payments from passengers on disembarkation.
  • Hand out passports on disembarkation.
  • Guide passengers on disembarkation.
  • Close accounts / balance cash flow on disembarkation.
  • To be aware and follow security/fire/safety procedures according to the Ship’s rules and regulations.

5. PASSENGER SERVICE

To be in uniform at all times in public areas, wearing your name tags and to act in a professional, responsible manner.

6. UNIFORM TO BRING ON BOARD

Male:
Black Trousers,  Black Socks, Black Closed Toe Shoes, Black Belt

Female:
Black Skirt, Natural Tights, Black Closed Toe Shoes

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3 Thalia Street, 2nd Floor, Office 210-212, 3011 LIMASSOL, Cyprus

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