Receptionist

Title: receptionist
Rating: crew
Department: hotel
Reports to: assistant hotel manager/ hotel manager
Cabin: shared
Uiform male: black trousers, black closed-toe shoes, black socks, black belt
Uniform female: black skirt, black closed-toe shoes, natural tights, black belt

EXPERIENCE/ SKILLS/ CHARACTER

• Must have basic knowledge of all hotel departments;
• Must have refined skills in public relations which demands an excellent command of English and/or German language;
• Must have at least four (4) years experience in hotel industry; management and administration background necessary;
• Must have typing skills;
• Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
• Must have basic knowledgeable of HACCP standards;
• Ability to communicate with all levels of personnel and passengers;
• Must be a self-starter and reliable person;
• Must be able to work flexible time schedule and to the Company’s standards.

DUTIES AND RESPONSIBILITIES

• Be friendly to passengers and crew as well as focused on job tasks;
• Be able to handle administration tasks, such as passengers’ check-in procedure at embarking and check-out as disembarking;
• Responsible for all passengers’ enquiries, requests and complaints;
• Assist passengers with money exchange procedure;
• Responsible for the Reception log book (crew book);
• Responsible for any maintenance and/or repair requests;
• Responsible for preparing the passengers’ financial statements when requested and when necessary;
• Responsible for collecting, checking and handing out passengers’ travel documents;
• Close accounts/ balance cash flow on disembarkation;
• Always act in the best interest of the Company with regard to minimising costs;
• Ensure all machines and equipment are in good condition;
• Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards and regulations;
• Follow the uniform dress code at all times whilst on duty and act in a responsible and professional manner.

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