Nightwatch

Title: Nightwatch

Rank: Staff

Department: Hotel Management / Nautical Department

Main function:

  • To watch all ship during night (has to make security round every hour).
  • To be contactable on reception desk and deal with all passengers requests by phone or personally, emergencies such as health problems, fire alarms, technical alarms etc.
  • To assist the departments to prepare for the next day on request (e.g. Vacuum cleaning bar/lounge, menu cards, and daily program)
  • To assist with check –in and out procedures (e.g. luggage, billing)

Reports to: Hotel Manager / Captain

Cabin: Shared

1. PROFILE

  • Must have good command of the English and, or German language.
  • At least two years’ experience in the hotel industry. Preferred in cruise industry.
  • Must have Typing skills, Computer knowledge of Windows XP, Word, Excel, MS Outlook. Additional: Fidelio Cruise (or similar Ship Management System) Experience of Desk top publishing would be a plus.
  • Must have the ability to communicate with all levels of personnel and passengers.
  • Must have reasonable experience of administration work.
  • Should be reliable, able to work unsupervised, work to tight deadlines and above all to show flexibility to work in each department.

2. AREAS OF RESPONSIBILITY

Whole vessel – work place Front Desk Office (switchboard for telephone, emergency board)

3. POSITIONS DEMANDING CLOSE LIAISON

Hotel Manager – All matters and reports to be forwarded to

4. SPECIFIC DUTIES AND ACTIVITIES

  • Be friendly to passengers and crew as well as focused on your work, this will result in good teamwork with best achievements in guest satisfaction
  • Hourly Safety round to specific check points
  • Report on all unusual matters.
  • Be available on switchboard, when at front office desk
  • Assist Front office in guest administration, check-in / check-out during the usual working hours.
  • Assist Restaurant in preparation of breakfast set-up
  • Assist Bar/Lounge in preparation of Early riser breakfast
  • Assist Laundry in filling washing machines and tumblers
  • To be aware and follow security/fire/safety procedures according to the Ship’s rules and regulations

5. PASSENGER SERVICE

To be in uniform at all times in public areas, wearing your name tags and to act in a professional, responsible manner.

6. UNIFORM TO BRING ON BOARD

Male:
Black Trousers,  Black Socks, Black Closed Toe Shoes, Black Belt

Female:
Black Skirt, Natural Tights, Black Closed Toe Shoes

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