Head Barman/Barwoman

Title: Head Barman

Rank: Officer 2 stripes

Department: Hotel

Main function: Operation of all on board beverage production and service

Reports to: Hotel Manager, Corporate Hotel Manager, Chief Operations Officer

Direct Subordinates: Ast. Hd. Barman, Barmen, Bar Steward/ess

Next in Command: Ast. Hd. Barman

Cabin: Shared


  • Must have three years Hotel Management School, Catering College, Apprenticeship, etc.
  • Must have excellent command of the English and the German language
  • Must have Typing, Windows XP, Word, Excel, MS Outlook skills
  • Must have a minimum of three years of Management, preferably on a cruise ship
  • Must have good knowledge of cocktails, mixed drinks and bar operations
  • Must be aware of Management functions and have the ability to communicate with all levels of personnel and passenger
  • The ability to manage and lead Assistants and Crew must be apparent
  • Must be able to understand the cost controlling system concerning the bars and cooperate accordingly


The Bars and all passenger areas where Beverage Service activities take place


  • Maitre’d Day to day operational matters
  • Hotel Manager Passenger & Crew administration Supply of Stores


  • Carry out all inspections as requested by the Hotel Manager and outlined in the Hotel Management Manuals
  • Check on administration and working procedures and ensure all are carried out as stated in the Hotel Management Manuals
  • Ensure that all necessary tasks are performed in order to maintain maximum cost control
  • All machines and equipment must be kept in good repair, including the correct processes for cleaning beer pumps
  • Regular inspections on the condition of equipment must be carried out and a log needs to be maintained
  • Follow up on action required, outstanding repair list to be checked on a regular basis
  • Ensure that all crew in the Bar section work according to vessel sanitation standards set in the Hotel Management Manuals
  • Ensure that all new staff in the Bar section work receive proper training until they are fully aware of company standards
  • Existing staff needs to be re-trained on a regular basis
  • To be aware and follow security/fire/safety procedures according to the Ship’s rules and regulations


  • Ensure that Bartenders, Bar Stewards receive all information they need to perform their duties in a proper manner, including passenger numbers, VIP info, company regulations and all information
  • related to restaurant passenger service
  • Streamlining the incoming information from Hotel Manager
  • Ensure that all crew are fully aware of all operational instructions
  • Ensure that communication between Bar and other Ship’s Departments are maintained at all times
  • Ensure that Bar department notice board is neat and updated at all times


  • All passenger complaints concerning the bar department have to be followed up personally by the Head Barman. This means contacting the passenger, interviewing him/her and taking the
  • necessary action to satisfy the passenger
  • Ensure that service in bars is carried out according to standards set out in the Hotel Management Manuals
  • All passengers have to be contacted (verbally) as often as possible, to receive any comments and/or complaints. This can be done via casual conversations with passengers


  • Lead subordinates successfully into productive working methods by setting an example and utilizing all available management tools (Hotel Management manuals)
  • Provide a two-way line of communication for crew. Dealing with day to day problems, including personal problems
  • Hold bar meetings on a regular basis
  • Deal with proposals and suggestions from staff, report to the Maitre’d and or Hotel Manager
  • Provide station plans, side job lists, port duty rotas etc. well in advance
  • Keep all records as required per Hotel Management Manuals
  • Ensure that correct disciplinary procedures are adhered to
  • Follow up on disciplinary reports
  • It is expected, that the Head Barman is fully aware of the company standards as outlined in the Hotel Management Manual. The Head Barman is expected to know the job description of each
  • crew member in the Bar Department
  • Ensure that the set standards are kept and staff members work according to their respective job descriptions and time schedules
  • Check on existing standards by asking crew members and passengers of their opinion and suggest modifications to Hotel Manager where appropriate


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