Head Barman/Barwoman

Title: head barman
Rating: officer/ two stripes
Department: hotel/ restaurant
Reports to: hotel manager/ corporate hotel manager/ operations manager
Subordinates: assistant head waiter/ barmen
Cabin: shared
Uniform male: black trousers, black closed-toe shoes, black socks, black belt
Uniform female: black skirt, black closed-toe shoes, natural tights, black belt

EXPERIENCE/ SKILLS/ CHARACTER

• Must have skills in public relations which demands an excellent command of English and/or German language;
• Must have at least three (3) years experience in Food and Beverage Department onboard a cruise vessel in addition to Management School with at least two (2) years in a Management position;
• Must have typing skills;
• Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
• Must have good knowledge of mixing beverages (cocktails) and bar operations;
• Must be able to deal with passengers in a professional manner;
• Must be reliable and able to work unsupervised;
• Must be able to work flexible time schedule and to the Company’s standards.

DUTIES AND RESPONSIBILITIES

• Be friendly to passengers and crew as well as focused on job tasks;
• No visible piercing whilst on duty other than regular female stud earrings;
• Carry out inspections as requested by the Hotel Manager and outlined in the Hotel Management Manual;
• Check on administration and working procedures; ensure they are carried out as stated in the Hotel Management Manual;
• Ensure that all necessary tasks are performed in order to maintain maximum cost control;
• Ensure all machines and equipment onboard are kept in good condition; regular inspections on the equipment conditions must be carried out and a log needs to be maintained;
• Ensure that Bar crew are at all times up to the standards in regard to the Beverage service, the Vessel’s hygiene regulations and as outlined in the Hotel Management Manual;
• Carry out induction and training for all new crew members and monitor their performance;
• Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards;
• Deal with the passenger complaints in efficient and professional manner;
• Lead subordinates successfully into productive working methods by setting an example;
• Follow up on disciplinary reports;
• Provide a two-way line of communication for crew; deal with day to day issues including personal matters;
• Ensure that the set standards are kept and that crew members work according to their respective job descriptions; corrective actions to be taken to ensure standards are upheld;
• Request assistant from the Hotel Manager when needed, at all times;
• Ensure that all crew are fully aware of all operational instructions;
• Ensure that communication between Bar and other Vessel Departments is always maintained;
• Ensure that all passengers’ complaints concerning the Bar Department are followed up personally;
• Ensure that communication with the Vessel’s passengers is always conducted in a friendly and efficient manner;
• Maintain daily communication with the Bar Team and Hotel Manager.

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