Head Barman/Barwoman

Title: head barman
Rating: officer/ two stripes
Department: hotel/ restaurant
Reports to: hotel manager/ corporate hotel manager/ operations manager
Subordinates: assistant head waiter/ barmen
Cabin: shared
Uniform male: black trousers, black closed-toe shoes, black socks, black belt
Uniform female: black skirt, black closed-toe shoes, natural tights, black belt


  • Must have skills in public relations which demands an excellent command of English and/or German language;
  • Must have at least three (3) years experience in Food and Beverage Department onboard a cruise vessel in addition to Management School with at least two (2) years in a Management position;
  • Must have typing skills;
  • Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
  • Must have good knowledge of mixing beverages (cocktails) and bar operations;
  • Must be able to deal with passengers in a professional manner;
  • Must be reliable and able to work unsupervised;
  • Must be able to work flexible time schedule and to the Company’s standards.



  • Be friendly to passengers and crew as well as focused on job tasks;
  • No visible piercing whilst on duty other than regular female stud earrings;
  • Carry out inspections as requested by the Hotel Manager and outlined in the Hotel Management Manual;
  • Check on administration and working procedures; ensure they are carried out as stated in the Hotel Management Manual;
  • Ensure that all necessary tasks are performed in order to maintain maximum cost control;
  • Ensure all machines and equipment onboard are kept in good condition; regular inspections on the equipment conditions must be carried out and a log needs to be maintained;
  • Ensure that Bar crew are at all times up to the standards in regard to the Beverage service, the Vessel’s hygiene regulations and as outlined in the Hotel Management Manual;
  • Carry out induction and training for all new crew members and monitor their performance;
  • Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards;
  • Deal with the passenger complaints in efficient and professional manner;
  • Lead subordinates successfully into productive working methods by setting an example;
  • Follow up on disciplinary reports;
  • Provide a two-way line of communication for crew; deal with day to day issues including personal matters;
  • Ensure that the set standards are kept and that crew members work according to their respective job descriptions; corrective actions to be taken to ensure standards are upheld;
  • Request assistant from the Hotel Manager when needed, at all times;
  • Ensure that all crew are fully aware of all operational instructions;
  • Ensure that communication between Bar and other Vessel Departments is always maintained;
  • Ensure that all passengers’ complaints concerning the Bar Department are followed up personally;
  • Ensure that communication with the Vessel’s passengers is always conducted in a friendly and efficient manner;
  • Maintain daily communication with the Bar Team and Hotel Manager.

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